Welcome to Lux Loft Support — Here to Make Your Experience Effortless

At Lux Loft, we want every part of your shopping journey to feel as seamless and inspiring as your décor choices. Below you’ll find answers to our most common questions about orders, shipping, returns, and more.

1. Where is Lux Loft based?

Lux Loft is proudly based in Austin, Texas, United States, offering premium home décor collections and fast nationwide delivery across the USA.

2. Do you offer free shipping?

Yes! We provide free shipping across the United States on all orders — because we believe luxury should arrive effortlessly.

3. How long does shipping take?

Most orders are processed within 1–2 business days and delivered in 5–9 business days, depending on your location. You’ll receive tracking details once your order ships.

4. What is your return policy?

We want you to love every Lux Loft piece. If you’re not completely satisfied, you can return eligible items within 14 days of delivery. For more details, visit our Return and Refund Policy.

5. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, and Shop Pay for secure and easy checkout.

6. Are your products sourced in the USA?

Lux Loft carefully curates collections from trusted U.S. and global design partners to bring you quality craftsmanship and timeless design.

7. How can I contact Lux Loft?

You can reach our support team anytime through our Contact Us page or email us at info@luxlof.co. We aim to respond within 24 hours on business days.

At Lux Loft, your satisfaction inspires us.

We’re committed to helping you create a home that reflects your style, story, and love for modern elegance.